Return & Refund Policy

At Singhaar, customer satisfaction is our top priority. If you are not fully satisfied with your handbag purchase, we’re happy to assist you with a return or exchange under the following conditions.

✅ Return & Exchange Eligibility

7-Day Window: You may request a return or exchange within 7 days of receiving your order.
Original Condition: The handbag must be unused, unworn, and in its original condition.
Packaging: All original packaging, including the dust bag, protective plastic on metal hardware, and tags, must be returned exactly as received.
Proof of Purchase: Your order number or digital invoice is required.

❌ Non-Returnable Items

Handbags with signs of use, stains, perfume smells, or scratches on the hardware.
Items returned without the original protective packaging.
Items purchased during a "Flash Sale" clearly marked as non-returnable.

⚠️ Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.

Unboxing Video: We strongly recommend filming a short unboxing video. This is the fastest way to verify a claim for a damaged or incorrect item.
Resolution: After verification, we will arrange a free replacement or a full refund at no extra cost to you.

💳 Refund Process

Once we receive and inspect your returned bag, we will notify you of the approval.
COD Orders: For Cash on Delivery, refunds are issued via Bank Transfer, EasyPaisa, or JazzCash within 5–7 business days.
Card Payments: Refunds for online payments will be credited back to your original payment method.

📦 Return Shipping

Customers are responsible for return shipping costs for "change of mind" returns.
We recommend using a trackable courier (TCS, Leopards, or PostEx) to ensure the bag reaches us safely.